Newegg (Newegg Commerce, Inc., NASDAQ: NEGG), a global leader in computer and technology products, today announced the opening of the Newegg Service Center in Ontario, California. Newegg.com customers in the U.S. can now meet with CompTIA A+ certified technicians for free consultations, pick up eligible online orders and drop off returns in person. The Service Center is open Monday through Friday from 9 a.m. to 6 p.m. PT, with consultations available by appointment from 9 a.m. to 5 p.m. PT.

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The new Newegg Service Center in Ontario, California, offers free consultations with CompTIA A+ certified technicians by appointment

The new Newegg Service Center in Ontario, California, offers free consultations with CompTIA A+ certified technicians by appointment

The Service Center gives customers a person to talk to at every stage of a tech purchase. Shoppers can get expert guidance before they buy, inspect their order at the counter before they take it home and get hands-on help when they build, upgrade, or troubleshoot. For customers in Southern California, it also means picking up orders without waiting for shipping as the holiday shopping season begins.

“Our customers come to us with plans for a first build, a long-awaited upgrade or a holiday gift, and they want to get every detail right,” said Maria Ayon, Director of Customer Service at Newegg. “And when something doesn’t go as planned, they want someone they can sit down with. Our Service Center gives them a place to get personalized, hands-on support from our certified Support technicians, whether they need help choosing components, troubleshooting their PC or picking up an order. We want every customer to head home with peace of mind and get straight to the fun part.”

Free Consultations with Certified Technicians

Consultations at the Newegg Service Center are free and available by appointment. Technicians help customers with:

  • Product troubleshooting and returns: identifying issues with products purchased from Newegg and guiding customers through next steps, including return or replacement options when eligible.
  • PC build assistance: hands-on help with installation, compatibility and initial troubleshooting when customers bring in their components.
  • Expert product guidance: help understanding product specifications, component compatibility and the options that best fit a customer’s needs before they buy.

Supported categories include motherboards, graphics cards (GPUs), processors (CPUs), memory (RAM), CPU coolers and liquid cooling, fans and cooling components, SSDs and hard drives, power supplies, PC cases, gaming and prebuilt desktops, gaming laptops and custom-built PCs. Consultations cover guidance, installation help, and troubleshooting; physical repairs and warranty service are not offered at the Service Center.

How to Book a Consultation

Customers can book an appointment or request a callback at kb.newegg.com/knowledge-base/consultation. Appointments are available for eligible products purchased on Newegg.com. For Newegg Marketplace purchases, technicians can help with troubleshooting and guide customers through the return process when applicable. Walk-in consultations are not available.

In-Person Order Pickup

Eligible orders placed on Newegg.com or the Newegg app show an in-person pickup option at checkout. Most pickup orders are ready in about two hours, and customers receive a notification when their order is ready.

Customers can inspect their item at the counter before they leave. If an item arrives damaged, Newegg offers an expedited replacement or holds the replacement for three business days. Orders are held for three business days after the order-ready notification, with reminders sent during that time. Orders not picked up by the third business day are returned and fully refunded to the original payment method, with no fees.

Return Drop-Off

Customers can start a return on Newegg.com or the Newegg app and select Drop-Off as the return method instead of shipping the item back. Items can be dropped off within 14 days of the return authorization (RMA) being created. Some returns are processed at the counter, while others need additional time, and staff walk customers through their options at drop-off. The standard Newegg Return Policy applies, and items must be in original condition with all accessories, packaging and labels included.

Visit the Newegg Service Center

Address: 5200 Shea Center Dr., Suite B, Ontario, CA 91761
Hours: Monday through Friday, 9a.m. to 6p.m. PT
Consultations: Free, by appointment only, at kb.newegg.com/knowledge-base/consultation

About Newegg

Newegg is the go-to destination for tech enthusiasts and businesses ready to power what’s next. For more than two decades, we’ve served builders, gamers, and IT professionals with a wide selection of PC hardware, consumer electronics, gaming peripherals, and lifestyle technology. Today, that includes the servers, workstations, and AI infrastructure that businesses rely on, along with the marketing, supply chain, and technical solutions that independent sellers use to grow.

Newegg Commerce, Inc. (NASDAQ: NEGG) was founded in 2001 and is headquartered in Diamond Bar, California. For more information, please visit Newegg.com.

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